FAQ / RETURNS
We are based out of New Braunfels, TX.
All orders are ready to ship within 1-4 business days unless we are on vacation. If we are on vacation, shipping times may be delayed. Please read webpage header alert for vacation notices/dates.
If you are unhappy with your t-shirt for any reason, we will gladly refund it.
- Must be returned in the same condition that you received it (unworn, unwashed & undamaged)
- Must be returned within 30 days of purchase.
- Only regular priced items may be returned/refunded.
- Returns are only offered on domestic orders.
- An order number or receipt is required for all returns.
- Returns will not be processed until we have received your item.
- Customers are responsible for purchasing return label.
We do not offer exchanges. Customers must repurchase new item and return original item. Please refer to return instructions above.
RIVER ROAD CLOTHING CO.
1308 East Common St. ste 205
New Braunfels. TX 78130
CHANGES TO ORDERS:
If you catch us in time, we will be happy to help you make changes to an order, however we cannot make guarantees. Once your shirt has been shipped, changes cannot be made.
- We ship all shirts Monday-Friday (excluding weekends and holidays)
- Processing & shipping time is 1-4 business days.
- Domestic orders typically arrive within 2-3 days after they are shipped.
- Shipping cutoff time is 2pm. Orders placed after 2pm may not ship out until the next business day.
International shipping may be subject to customs or duties. Most international packages are sent First Class International Mail and do not include tracking or delivery confirmation. Customers are responsible for paying all customs fees. International packages may be delayed by customs.
LOST OR STOLEN PACKAGES:
We are not responsible for lost or stolen packages. Once we ship packages, they are out of our control. Please check with your local USPS to handle this matter. Refunds will not be issued on lost packages.
Please email us at firstname.lastname@example.org if you have an issue with your order.
Email email@example.com for all wholesale inquiries.
All of our designs are protected under copyright laws. Do not copy. We take this matter very seriously and will take legal action.
Copyright © 2018 River Road Clothing Co.
All rights reserved.